Help Centre
About VIBE, frequently asked questions, and how to reach us — all in one place.
About VIBE — Built for Canada
VIBE exists for one reason: to make it easy for Canadians to buy phone accessories that are actually worth owning — tested, certified, and backed by a real warranty.
Our story
VIBE started from a simple frustration: shopping for a phone case or charger online in Canada usually meant wading through vague spec sheets, fake reviews, and cables that frayed within months. We thought Canadians deserved a store that only stocked accessories worth recommending — with honest descriptions, CAD pricing, and no surprise customs fees. Today we curate a focused catalogue across cases, chargers, cables, card wallets, and screen protection, chosen for how they perform in everyday Canadian life.
What "Built for Canada" means
It's a checklist every product passes before we list it.
Drop-tested protection
Every case we list is independently tested to military-grade drop standards — typically 1.2 to 3 metres onto concrete. Reinforced corners and raised camera bezels aren't marketing words here; they're requirements before a case earns a spot in the catalogue.
Certified, safe charging
Chargers are validated for their rated wattage and certified for Canadian 120V outlets, with over-current, over-voltage, and thermal protection built in. We favour GaN designs because they run cooler and smaller without sacrificing USB-C Power Delivery speed.
Cables that actually last
The most-replaced accessory in Canada is the charging cable, so we hold ours to a higher bar: nylon braiding, strain-relieved connectors, and bend-cycle testing past 20,000 flexes — far beyond the cables that ship in the box.
Our promise
If a product doesn't live up to its description, we'll make it right — replace it, refund it, or help you find something that fits.
Shop accessoriesFrequently Asked Questions
About VIBE, frequently asked questions, and how to reach us — all in one place.
Orders & shipping
Where does VIBE ship?
VIBE ships across all of Canada, including the territories. We focus exclusively on the Canadian market, so pricing is in CAD and there are no surprise customs or duty fees at delivery.
How much is shipping and how long does it take?
Shipping is free on orders over $50 CAD. Orders under $50 ship at a flat rate calculated at checkout. Most parcels arrive within 3–7 business days depending on your province; you'll receive tracking by email as soon as your order ships.
Do I need an account to order?
No. VIBE uses fast guest checkout — you enter your shipping and payment details once and pay securely through Stripe. There's no login to create or password to remember.
Can I track my order?
Yes. Every order includes a tracking number sent to your email once it ships. If you can't find it, contact support and we'll resend it.
Products & compatibility
How do I know an accessory fits my phone?
Cases and screen protectors are model-specific — select your exact model (for example iPhone 15 Pro or Samsung Galaxy S24) on the product page. Chargers and cables are universal: any USB-C charger works with any USB-C phone, and our Power Delivery chargers automatically match your phone's safe charging speed.
Are your chargers safe for Canadian outlets?
Yes. Every charger is rated for Canadian 120V outlets and includes over-current, over-voltage, and thermal protection. Our GaN chargers run cooler and smaller than standard bricks while delivering full USB-C Power Delivery speeds.
Will a MagSafe case affect charging speed?
No. Our MagSafe cases use an aligned N52 magnet array that supports the full 15W MagSafe charging rate without removing the case.
Are the products tested?
Yes. Cases are drop-tested to military-grade standards, chargers are wattage-validated, and cables are bend-tested past 20,000 cycles. We don't list a product until it passes our checklist.
Payments & security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) plus Apple Pay and Google Pay, all processed securely by Stripe. VIBE never sees or stores your full card details.
Is checkout secure?
Yes. Payments are handled by Stripe over an encrypted connection, and the entire site is served over HTTPS. Your card information is tokenized and never touches our servers.
Returns & warranty
What is your return policy?
Unused items in their original packaging can be returned within 30 days of delivery for a full refund. Start a return by contacting support with your order number and we'll send a prepaid label.
What does the warranty cover?
Every product includes a 1-year warranty against manufacturing defects. If an item fails under normal use within that period, we'll replace it or refund it at no cost to you.
My item arrived damaged — what do I do?
Email support@vibephone.ca with your order number and a photo within 7 days of delivery, and we'll ship a replacement right away at no charge.
Contact VIBE
Questions about an order, a product, or which accessory fits your phone? Our Canadian support team is here to help, 7 days a week.
Order help & returns
Have your order number ready and see our Shipping & Returns page for the fastest answers.
Send us a message
We'll get back to you as soon as possible.